FAQ
What is Hagluxury?
Hagluxury is a premium fashion destination offering refined apparel and accessories crafted for those who value sophistication and lasting style, merging modern design with an enduring sense of elegance.
Do you offer free shipping?
Yes, free shipping is included on every order. No minimums or hidden conditions — we simply believe delivery should be easy and stress-free.
How long does delivery take?
Orders are processed within 1–2 business days. Standard delivery usually takes 3–7 business days. Your order should arrive within 4–9 business days. As soon as your parcel is on its way, you’ll receive a tracking link so you can follow it in real time.
Do you ship internationally?
For now, we only ship within the United Kingdom. Our focus is on offering the best possible experience locally. If we expand to other regions in the future, our community will be the first to know.
What is your return policy?
You have 60 days from delivery to return your items. Just email us at info@hagluxury.com and we’ll guide you through the process. Items must be in their original condition.
How long do refunds take?
Once your return is accepted, refunds are usually issued within 7 business days. Your bank may take slightly longer to process the final posting.
Do you accept exchanges?
Yes, we do. If you’d like to exchange an item, contact us at info@hagluxury.com and we’ll help you find the right option.
What payment methods do you accept?
We accept Visa, Mastercard, Maestro and American Express. Every transaction is securely processed with SSL encryption to protect your details.
Is my personal and payment information safe?
Absolutely. Protecting your privacy is a priority. Hagluxury never stores sensitive payment data, and our checkout is fully secure.
What do I do if my order hasn’t arrived?
Start by checking the tracking link provided in your shipping email. If it has been more than 9 business days and your parcel still hasn’t arrived, email us at info@hagluxury.com and we’ll look into it immediately.
Can I update or cancel my order?
If your order hasn’t shipped yet, we may be able to change or cancel it. Contact us as soon as possible after placing your order and we’ll do our best to assist.
Still need help?
We’re always here for you. Just send us a message at info@hagluxury.com and our team will be happy to help.